POLICY

RETURN POLICY:

ALL ORDERS ARE NON REFUNDABLE, NO RETURNS OR EXCHANGES.

IF FOR ANY REASON YOU ARE UNHAPPY WITH YOUR ORDER, AS THE CUSTOMER YOU MUST AGREE TO REACH OUT TO SHATARISTITCHEDIT FIRST BEFORE REACHING TO ANY THIRD PARTIES REGARDING YOUR ORDER. WE WILL EFFECTIVELY RESOLVE YOUR ISSUE IN THE BEST WAY WE CAN. 

SHIPPING POLICY

FOR IN STOCK/READY TO SHIP ITEMS:

Processing time is 3-5 business days after purchase.

After processing, shipping is priority 1-5 business days via USPS or UPS.

Once we ship out your order, you will receive a shipping confirmation email. Please reach out to USPS or UPS directly if you have any questions regarding delivery times or dates.

Please feel free to reach out via email with your name and order number if you have any questions about your order.

 

SHIPPING POLICY FOR CUSTOM & PRE-ORDERS

 BEFORE PLACING AN ORDER, PLEASE READ ALL INFORMATION BELOW

All wigs come fully customized with bleached knots, a pre-plucked hairline, style, elastic band or adjustable straps and combs.

Turn around time:

 ALL CUSTOM AND PRE-ORDERS REQUIRE A 10 BUSINESS DAY PROCESSING TIME.

Business days include Monday-Friday only. 

After processing, turn around time is 3 weeks at minimum and 1 month and three weeks at maximum. During peak months turn around time can be longer. Please reach out via email for an update on your order at any time. 

 IF YOU HAVE A SPECIFIC DATE YOU NEED YOUR ORDER, PLEASE EMAIL US TO ENSURE THE DATE YOU NEED YOUR ORDER BY IS FEASIBLE. IF SO, THERE WILL BE A RUSH FEE OF $150. OTHERWISE, YOU WILL RECIEVE YOUR ORDER WITHIN STANDARD TURN AROUND TIME.

 

CANCELLATION POLICY

You may cancel your order within 24 hours free of charge. Please send an email to do so.

After 24 hours of placing your order there will be a 25% restocking fee deducted if you choose to cancel your order.

You may cancel your order at any time as long as we have not shipped it out yet.

CUSTOM orders cannot be cancelled